NATLEX

About Us

Your success, powered by our deep experience

NATLEX is a committed ServiceNow partner dedicated to empowering organizations to transform their digital workflows. We are more than just implementers; we are strategic allies in our clients' journey towards a more connected, efficient, and innovative.

With a deep-rooted expertise in the Now Platform, we specialize in unlocking its full potential to solve complex business challenges. Our team of certified ServiceNow experts brings together industry knowledge, technical proficiency, and a passion for delivering exceptional outcomes. From initial strategy and implementation to ongoing optimization and managed services, we guide our clients every step of the way, ensuring they achieve maximum value and a significant return on their ServiceNow investment.

Our commitment is to build lasting partnerships based on trust, transparency, and a shared vision for success.

To be the most trusted and transformative ServiceNow partner, recognized for redefining the future of work and setting the global standard for digital excellence.

We envision a world where technology seamlessly connects people, processes, and data to create frictionless, intelligent enterprises. We aspire to lead this change by delivering innovative solutions that not only meet today's needs but also anticipate the challenges of tomorrow.

Our mission is to accelerate our clients' success by delivering unparalleled ServiceNow solutions that drive efficiency, enhance employee and customer experiences, and fuel strategic growth. We achieve this by:

Providing Expert Guidance: Serving as trusted advisors to architect the right ServiceNow strategy for each unique business.
Delivering Excellence: Executing flawlessly with agile methodologies, proven best practices, and a focus on quality.
Fostering Innovation: Continuously exploring new capabilities within the ServiceNow ecosystem, including AI, Automation, and Industry Solutions, to deliver cutting-edge value.
Building Partnerships: Cultivating long-term relationships built on collaboration, clear communication, and a deep understanding of our clients' goals.
Empowering Success: Ensuring our clients are enabled and confident in using their ServiceNow platform long after we go-live.

Our Capabilities

Maximize ServiceNow platform value by utilizing the elements of the ServiceNow products to drive consistent employee experience, automation of process, and execution of work is a key aspect of our Service Offerings. This includes multiple ServiceNow products as well as the creation of custom scoped applications.

Implementation Services

E2E ServiceNow product line implementation
Adaptive project management
Configurations and development
Documentations – Technical, Design etc.
Vision definition, Solution translation and Design realisation

Managed Services

Post-Implementation support and enhancements
System administration and integration support
Quick value realisation and flexibility through agility
Technical guidance, support, regular healthy instance maintenance
Process optimisation, continuous assessment, upgrade and patching

Migration Services

Migrate BMC Remedy to ServiceNow
Migrate HP Service Manager or other tools to ServiceNow
Provide migration plans
Data migrations and automation
Replacement of legacy integration with latest web services

Professional Services

ServiceNow Products Implementation Strategy
High quality and level of experience of resources
Business cases and capability roadmap & architecture definition assistance
Leverages machine learning and the orchestration engine to drive efficiency.
Current state analysis, gap analysis and define to be state

Build Custom Workflows / Apps / Integration Connectors

Build custom business applications which can be published to ServiceNow Store
Migrate legacy applications to ServiceNow scoped applications
Automate existing manual processes with ServiceNow Flows

Upgrade Facilitation

Provide guidance for future upgrade
Adopt ServiceNow latest features by upgrading your instance
Provide Upgrade road map and assessment report with our proven strategy
Upgrade planning, pre-assessment, skipped changes review, resolution and validation

Discover our Expertise

Each architect has worked on ServiceNow platform for 10+ years, combined over 70+ ServiceNow engagements across ITSM, ITOM, GRC, SPM, SecOps, ITAM, HR, CSM and other core areas in ServiceNow. Our ServiceNow team is truly talented and experienced.

IT Service Management (ITSM)